Repair Department: For immediate Repair support, contact the repair line at (479) 846-4161.
Internet Support: For immediate Internet support, contact our 24x7 help desk at (479) 846-9700.
SecureIT Support: For assistance with SecureIT-Plus Anti-Virus software contact (877) 373-3320.
Securing your Wireless Network
What can I do?
Most Wireless Routers are easy enough to set up that many users simply plug it in and start using the network without giving much thought to security. Nevertheless, taking a few extra minutes to configure the security features of your wireless router is time well spent. Here are some of the things you can do to protect your wireless home network.
Secure your wireless router
Almost all routers have an administrator password that's needed to log into the device and modify any configuration settings. Most devices use a weak default password like "password" or the manufacturer's name, and some don't have a default password at all. As soon as you set up a new Wireless Router, your first step should be to change the default password to something else. You may not use this password very often, so be sure to write it down in a safe place so you can refer to it if needed. Without it, the only way to access the router or access point may be to reset it to factory default settings which will wipe away any configuration changes you've made.
Don't Broadcast your SSID
Most Wireless Routers automatically (and continually) broadcast the network's name, or SSID (Service Set IDentifier). This makes setting up wireless clients extremely convenient since you can locate a Wireless Router without having to know what it's called, but it will also make your Wireless Router visible to any wireless systems within range of it. Turning off SSID broadcast for your network makes it invisible to your neighbors and passers-by (though it will still be detectible by WLAN "sniffers").
Enable WPA encryption instead of WEP
802.11's WEP (Wired Equivalency Privacy) encryption has well-known weaknesses that make it relatively easy for a determined user with the right equipment to crack the encryption and access the wireless network. A better way to protect your Wireless Router is with WPA (Wi-Fi Protected Access). WPA provides much better protection and is also easier to use, since your password characters aren't limited to 0-9 and A-F as they are with WEP. WPA support is built into Windows XP, Windows Vista, Windows 7, Mac and virtually all modern wireless hardware and operating systems. A more recent version, WPA2, is found in newer hardware and provides even stronger encryption, but you'll probably need to download an XP patch in order to use it.
Use MAC filtering for Access Control
Unlike IP addresses, MAC addresses are unique to specific network adapters, so by turning on MAC filtering you can limit network access to only your systems (or those you know about). In order to use MAC filtering you need to find (and enter into the router) the 12-character MAC address of every system that will connect to the network, so it can be inconvenient to set up, especially if you have a lot of wireless clients or if your clients change a lot. MAC addresses can be "spoofed" (imitated) by a knowledgable person, so while it's not a guarantee of security, it does add another hurdle for potential intruders to jump.
Disable Remote Administration
Most Wireless routers have the ability to be remotely administered via the Internet. Ideally, you should use this feature only if it lets you define a specific IP address or limited range of addresses that will be able to access the router. Otherwise, almost anyone anywhere could potentially find and access your router. As a rule, unless you absolutely need this capability, it's best to keep remote administration turned off. (It's usually turned off by default, but it's always a good idea to check.)
Please utilize our Free Technical Support Staff for any problems regarding Internet or email issues.
If your problem requires 2nd level technical support, a Technician will contact you within 24 hours of your call. If you are having connectivity problems, please perform the following steps before calling into technical support.
Check all cables supplied at installation and ensure that there is power going to the modem.
If you have a router, check that it is properly connected to the Ethernet cord coming from the modem. Make sure your computer has connectivity with the router and that they are talking to each other. If you are not sure how to do this, please contact our Technical Support staff and we can walk you through.
If you have moved the modem from the originally installed location, move it back to the original location and contact PGTelco to submit an order to have your circuit moved.
After you have checked the above and your service is still not working, please contact the support staff and have the following information ready:
The time and date you experienced the problem.
A complete description of your problem.
Your computers operating system.
Exact wording of any error messages.
What will the Technician do when my High Speed Internet is installed?
Your Technician will install necessary equipment and ensure it is working properly on your device. If no device is present at installation, the Technician will use a laptop to ensure your connection is performing properly. Your Technician will give you a tutorial on internet and email access as well as any networking needs.
Are there limitations of use with my Internet connection?
There are no usage limitations. Your connection is always on, available 24/7. However, your service should not be used for any illegal activity or copyright infringement. Also, customers may not use the service in such a way as to impair or degrade the operation or performance of the PGTelco network.
What does “Always on” mean?
Always on means exactly that! Your High Speed Internet service is always on, ready to use. Therefore there is no need to dial up, no busy signals, and no disconnections!
What if I need more than one device hooked up to my Internet connection?
Your High Speed Internet service can be used in tandem with additional equipment to utilize your broadband with multiple devices such as other computers, game consoles, VOIP systems, Satellite receivers, etc. This is called a Network and requires the use of a router, switch, hub, or a combination of these to support your network. PGTelco offers many options in our Marketplace to help bring service to your additional equipment. Your Technician can assist you to survey and determine your needs. PGTelco can install your network for you at additional cost. Call our business office for details.
Are there any system requirements?
PGTelco’s High Speed Internet will perform on any operating system, provided your computer has a functioning Ethernet card or port. In the event your computer does not have a Ethernet card, your Technician can install a card for an additional cost, and at the discretion of the Technician.